Frequently Asked Questions (FAQs) – CityHelpBook.com

  • CityHelpBook.com is a unique social media platform designed to connect people who need help with those willing to help. Unlike traditional social networks, our focus is on real-world assistance, such as medical emergencies, job opportunities, lost & found cases, and social welfare activities.

  • Users can post help requests in their city.
  • People in that city can see the post and respond.
  • Users can also share posts on WhatsApp, Facebook, and other platforms to spread the message faster.

  • Unlike other platforms that focus on entertainment, CityHelpBook.com is a ‘Help Engine’ built for social good. It connects people who need help with those who can provide it instantly.

  • No, you follow cities instead of people. This means that whenever someone posts in a city you follow, it will appear in your feed.

  • Yes! CityHelpBook.com is completely free. Our mission is to help people without any profit motive.

You can create posts for:

  • Medical Emergencies (e.g., blood donation requests)
  • Helping Injured Animals
  • Lost & Found Cases
  • Job & Work Opportunities
  • Free Giveaways (Donating food, clothes, books, etc.)
  • Tourist Emergency Help
  • Social Work & Charity

  • Your phone number is not shared publicly.
  • You can use the in-app calling feature to talk to helpers without revealing your number.
  • AI moderation ensures your personal information is protected.

  • If two posts are related (e.g., a "Lost Child" post and a "Found Child" post), our AI system automatically links them and notifies both users.

  • Yes! If a tourist needs urgent help in any city, they can post their request. Locals following that city will see it and offer assistance.

  • The post disappears from the feed.
  • The in-app calling feature is disabled, so no one can contact you after deletion.

  • Every post has a “Report” button.
  • Our AI automatically detects fraud, scams, and prohibited content.
  • A moderation team also reviews reports manually.

  • Share the platform with friends and family.
  • Spread the word on WhatsApp, Facebook, Instagram, etc.
  • Help people in need whenever possible.

  • Currently, it is available as a website, but an Android & iOS app is planned for the future! Stay tuned!

  • Yes! You can follow up to 5 cities, and you’ll see posts from all of them in your feed.

  • Do not share personal information with unverified users.
  • Report the post immediately.
  • Our AI system will detect and take action against fraud.

  • Yes! NGOs and social organizations can create posts to help communities, find volunteers, and share charity work.

Post a Missing Person Alert:

  • Create a post in the “Lost and Found Person” category.
  • Include vital details: photo, name, age, last seen location, date, and special identifiers (e.g., birthmarks, clothes, etc.).
  • Add contact information for people to reach you directly.
  • Your post becomes publicly visible to all users, including volunteers, social workers, NGOs, hospitals, police departments, and the general public.
  • Users can share the post across social media platforms directly from the site, boosting visibility.
  • Anyone with information can comment or contact you directly through the post.
  • You can track who has seen or interacted with the post to follow up efficiently.

For Found Persons: Helping the Unknown Find Their Way Home

If you've found someone who appears lost, confused, or separated from their family:

  • Create a “Found Person” Alert:
  • Use the same "Lost and Found Person" category.
  • Post a photo and description of the individual: their appearance, where you found them, language they speak, any belongings, etc.
  • Provide your contact details or the location where the person is currently safe. SELECT THE CITY WHERE HE/SHE BELONGS. WHEN YOU SELECT THE CITY WHERE THIS FOUND PERSON BELONGS, THIS POST WILL BE VISIBLE TO ALL THE USERS WHO FOLLOWS THAT CITY. EXAMPLE: "X" PERSON IS FOUND IN AHEMADABAD. WHEN ASKING ABOUT HIS CITY, USER GOT TO KNOW THAT HE BELONGS TO THE KOLKATA. WHEN USER MAKES POST STATING THE CITY FROM WHERE HE BLONGS, ALL THE USER WHO FOLLOWS THE KOLKATA, WILL SEE THE POST, WHICH ULTIMATLY HELP HIM TO REUNITE WITH HIS FAMILY.

What is a Thanks Vote?

Thanks Vote is a score or point system assigned to users on CityHelpBook.com based on their positive activities and participation on the platform. It reflects how much a user is helping or engaging with others in the community.

How is the Thanks Vote calculated?

  • Your Thanks Vote increases when you actively participate in the community. Here's how points are added:
  • 1 point is added when you share any post to your social media accounts from the live feed.
  • 1 point is added when you click "Interested" on any post.
  • 1 point is added when you click "Going" on any post or event.

Why is the Thanks Vote important?

Thanks Vote helps highlight helpful and active users on the platform. The more you participate, the higher your score — showing that you are making a positive difference in the lives of others.

Where can I see my Thanks Vote?

You can view your total Thanks Vote score on your user profile.

Can others see my Thanks Vote?

Yes, your Thanks Vote may be visible to other users as a recognition of your helpfulness and contribution.

Do I get any reward for having a high Thanks Vote?

While there may not be material rewards, a high Thanks Vote helps build your reputation as a caring and helpful member of the community. In the future, special badges or honors may be introduced.